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At Athena Shop, we engineer our returns process with the same precision as our performance automotive parts. Whether you’ve purchased our premium 300V series components, BMW body kits, or precision camshafts & pulleys, we want you to be completely satisfied with your purchase.

Our Return Commitment

We stand behind our products like we stand behind our crash bars – with uncompromising strength. If any item doesn’t meet your expectations, we’ll make it right with the same attention to detail we apply to our bonnet strut kits installations.

Key Return Details:

  • Return Window: 15 days from delivery date
  • Condition: Unused, in original packaging with all tags
  • Return Shipping: Customer responsibility (except for defective items)
  • Refund Method: Original payment form

Step-by-Step Return Process

Returning an item is as straightforward as installing our clear cam gear covers:

1. Initiate Your Return

Email our support team at [email protected] within 15 days of receiving your order. Include:

  • Your order number
  • Product name (e.g., “Dash 20 components” or “Arch extensions”)
  • Reason for return
  • Whether you prefer exchange or refund

Return Request Template:

Subject: Return Request for Order #[Order Number]

Body:
Dear Athena Shop Team,

I would like to request a return/exchange for my recent purchase:
Order Number: [Your Order #]
Product: [Product Name from invoice]
Reason: [Please specify]

Please advise next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

2. Receive Return Authorization

Within 1 business day (as fast as our order processing), you’ll receive:

  • Return authorization number (RMA)
  • Detailed return instructions
  • Return address (966 Stroop Hill Road, Atlanta, US 30309)

3. Package & Ship Your Return

Pack items with the same care we use for our bearings and bodywork components:

  • Include all original packaging and accessories
  • Securely package to prevent damage (like we do with our caliper & exhaust paint)
  • Include the RMA number clearly on the package
  • Ship via trackable method (DHL, FedEx, or EMS)

4. Refund Processing

Once we receive and inspect your return (with the same precision as our cooling system inspections):

  • Refund Time: 3-5 business days after approval
  • Refund Method: Original payment form (Visa, MasterCard, JCB, or PayPal)
  • You’ll receive email confirmation when processed

Exchange Process

For exchanges (like swapping belts for different sizes):

  1. Follow the standard return process above
  2. Clearly state your desired replacement item
  3. We’ll ship the new item once we receive your return
  4. Any price differences will be charged/refunded

Non-Returnable Items

Certain performance components cannot be returned for safety and hygiene reasons, similar to industry standards for additives & accessories:

  • Opened Additives & Acc products
  • Custom-fabricated BMW Body Kits or Arch Extensions
  • Special order Camshafts & Pulleys
  • Used Catch Cans or Canards

Damaged or Defective Items

If your downpipe & decats or other components arrive damaged (which is as rare as our quality control allows):

  1. Contact us within 3 days of delivery
  2. Provide photos of the damage
  3. We’ll arrange replacement shipping at our cost

International Returns

For our global customers (excluding Asia and certain remote areas):

  • Return shipping costs are the customer’s responsibility
  • Customs documentation must mark as “Returned Goods”
  • Allow extra time for international transit

Need Help?

Our support team handles returns with the same efficiency as our DHL/FedEx shipping. Contact us at [email protected] for any questions about your return.

Drive Passion. Process Precision.
The Athena Shop Team